Search Results - subject:"Customer Knowledge"

Maturity assessment of social customer knowledge management (sckm) using fuzzy expert system

Lak, Behzad; Rezaeenour, Jalal - In: Journal of business economics and management 19 (2018) 1, pp. 192-212

Organizations which provide electronic services do not have a logically structured strategy for implementing Customer … Knowledge Management through Social media (SCKM). By assessing the position of SCKM, organizations can have a clear …

Persistent link: https://www.econbiz.de/10012174745

Maturity assessment of social customer knowledge management (sckm) using fuzzy expert system

Lak, Behzad; Rezaeenour, Jalal - In: Journal of Business Economics and Management (JBEM) 19 (2018) 1, pp. 192-212

Persistent link: https://www.econbiz.de/10015401295

The evaluation of the relationship between customers’ knowledge management and their loyalty to academic libraries

Malakooti Asl, Nargess; Kaffashan Kakhki, Mojtaba; … - In: Global Knowledge, Memory and Communication 70 (2021) 3, pp. 205-224

perceived quality, as well as the satisfaction of their customers to use the customer knowledge management capacities for …

Persistent link: https://www.econbiz.de/10014744109

Customer knowledge sharing in cross-border mergers and acquisitions : the role of customer motivation and promise management

Degbey, William Y.; Pelto, Elina - In: Journal of international management 27 (2021) 4, pp. 1-22

Persistent link: https://www.econbiz.de/10013041102

Exploring customer engagement in the product vs. service context

Behnam, Mohsen; Hollebeek, Linda D.; Clark, Moira K.; … - In: Journal of retailing and consumer services 60 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012502654

How to enhance the success rate of new products in the market

Yusr, Maha Mohammed; Mokhtar, Sany Sanuri Mohd; … - In: International journal of business innovation and … 24 (2021) 4, pp. 478-493

Persistent link: https://www.econbiz.de/10012507255

CRM's effect on the customer knowledge creation process and innovation

Mehrabadi, Seyed Rohollah Hosseini; Keshavarzi, Ali Hossein - In: European journal of international management : EJIM 16 (2021) 3, pp. 427-449

Persistent link: https://www.econbiz.de/10012667874

Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis

Wang, Xiaolei; Lu, Jiandong; Ow, Terence T.; Feng, Yuqiang - In: Information & management : the internat. journal of … 58 (2021) 2, pp. 1-16

Persistent link: https://www.econbiz.de/10012494912

How customer knowledge affects exploration : generating, guiding, and gatekeeping

Sihvonen, Antti; Luoma, Jukka; Falk, Tomas - In: Industrial marketing management : the international … 94 (2021), pp. 90-105

Persistent link: https://www.econbiz.de/10012513123

Electronic customer relationship management and company performance : exploring the product innovativeness development

Herman, Lalu Edy; Sulhaini, Sulhaini; Farida, Naili - In: Journal of relationship marketing : innovations and … 20 (2021) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10012483369