EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject:"Customer Relationship Performance"
Narrow search

Narrow search

Year of publication
Subject
All
Beziehungsmarketing 3 Relationship marketing 3 customer relationship performance 3 CRM 2 Lieferantenmanagement 2 Social Web 2 Social web 2 Supplier relationship management 2 digital services 2 information technology 2 service quality 2 technological capabilities 2 Consumer behaviour 1 Customer Relationship Management (CRM) 1 Customer Relationship Orientation (CRO) 1 Customer Relationship Performance 1 Customer satisfaction 1 Dienstleistungsqualität 1 Digitalisierung 1 Digitization 1 E-commerce 1 Electronic Commerce 1 Fast-food industry 1 Firm performance 1 Information technology 1 Informationstechnik 1 KMU 1 Konsumentenverhalten 1 Kundenzufriedenheit 1 SME 1 SMEs 1 Schnellgastronomie 1 Service quality 1 Social Customer Relationship Management (Social CRM) capabilities 1 Social media 1 Social media technology 1 Sri Lanka 1 Taiwan 1 Unternehmenserfolg 1 customer engagement 1
more ... less ...
Online availability
All
Free 4 CC license 1
Type of publication
All
Article 4
Type of publication (narrower categories)
All
Article in journal 3 Aufsatz in Zeitschrift 3 Article 1
Language
All
English 4
Author
All
Demirel, Demokaan 2 Bismo, Aryo 1 Gurunathasivam, S. 1 Kuruppu, G. N. 1 Ohliati, Jenny 1 Samarasinghe, G. D. 1 Yuniarty 1
more ... less ...
Published in...
All
International journal of innovation and technology management : IJITM 1 Journal of Business Economics and Management (JBEM) 1 Journal of business economics and management 1 Vidyodaya journal of management : VJM 1
Source
All
ECONIS (ZBW) 3 EconStor 1
Showing 1 - 4 of 4
Cover Image
Social Listening Practices towards Social CRM and Customer Relationship Performance in the Fast-Food Industry in Sri Lanka
Gurunathasivam, S.; Samarasinghe, G. D.; Kuruppu, G. N. - In: Vidyodaya journal of management : VJM 9 (2023) 2, pp. 109-137
Persistent link: https://www.econbiz.de/10014384055
Saved in:
Cover Image
The role of social customer relationship management in improving relationship performance in small businesses
Ohliati, Jenny; Yuniarty; Bismo, Aryo - In: International journal of innovation and technology … 19 (2022) 8, pp. 1-18
Persistent link: https://www.econbiz.de/10014232986
Saved in:
Cover Image
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM
Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531
This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...
Persistent link: https://www.econbiz.de/10013259223
Saved in:
Cover Image
The effect of service quality on customer satisfaction in digital age: Customer satisfaction based examination of digital CRM
Demirel, Demokaan - In: Journal of Business Economics and Management (JBEM) 23 (2022) 3, pp. 507-531
This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...
Persistent link: https://www.econbiz.de/10015401522
Saved in:
A service of the
zbw
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...