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  • Search: subject:"Customer Service Centres Inc."
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AOL 1 Customer Satisfaction 1 Customer Service Centres Inc. 1 Out-Sourcing 1
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English 1
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Mclarney, Carolan 1 Skaarup, Sean 1
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International Journal of Strategic Decision Sciences (IJSDS) 1
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How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction: The Case of AOL in India?
Skaarup, Sean; Mclarney, Carolan - In: International Journal of Strategic Decision Sciences (IJSDS) 9 (2018) 4, pp. 32-46
As national boundaries and cultural lines continue to blend together, the success of a modern business enterprise has increasingly depended on a global network of stakeholders. To remain sustainable, multinational enterprises (MNEs) seek any competitive advantage that strengthens their brand,...
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