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Search: subject:"Customer co-creation of service recovery"
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Cheung, Fung Yi Millissa
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management Decision
54
(
2016
)
10
,
pp. 2524-2543
this paper is to adopt a customer-dominant logic to explore the antecedents of
customer
co-creation
of
service
recovery
…
Persistent link: https://www.econbiz.de/10014935292
Saved in:
2
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
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