Search Results - subject:"Customer commitment"

Antecedents of customer value co-creation in Islamic banking: The role of religiosity, perceived value and behavioral factors

Abror, Abror; Patrisia, Dina; Engriani, Yunita; Noor, … - In: Cogent Business & Management 10 (2023) 3, pp. 1-19

-creation, including religiosity, service quality, perceived value and customer commitment. Even though there is no significant direct …-creation through customer commitment as the mediator. This study also found the moderating role of religiosity on the relationship … between customer satisfaction and customer commitment. Limitations and future research are discussed. …

Persistent link: https://www.econbiz.de/10014527348

Antecedents of customer value co-creation in Islamic banking : the role of religiosity, perceived value and behavioral factors

Abror, Abror; Patrisia, Dina; Engriani, Yunita; Nazirul … - In: Cogent business & management 10 (2023) 3, pp. 1-19

Persistent link: https://www.econbiz.de/10014506339

A bibliometric review of research on customer commitment

Chaichana Ampornklinkaew - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 254-298

Persistent link: https://www.econbiz.de/10014422297

Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment

Keh, Hean Tat; Xie, Yi - 2009

trust, customer identification and customer commitment as the key intervening factors between corporate reputation and … customer identification. Customer commitment mediates the relationships between the two relational constructs (customer trust … and customer identification) and behavioral intentions. Customer identification and customer commitment relate closely …

Persistent link: https://www.econbiz.de/10009448872