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Search: subject:"Customer exit"
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Campos, Pimenta, Marco Tulio
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ECONIS (ZBW)
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Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction
Mesquita, José Marcos Carvalho de
;
Shin, Hyunju
; …
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1826-1853
Persistent link: https://www.econbiz.de/10014342175
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2
The role of customer complaint management on switching intention and
customer
exit
in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
3
Service recovery in low contact context : an empirical study
Chakraborty, Anirban
- In:
International journal of Indian culture and business …
21
(
2020
)
2
,
pp. 262-278
Persistent link: https://www.econbiz.de/10012510975
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