Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35
satisfaction. It is also found that customer satisfaction and customer trust have a significant effect on customer loyalty. The use …, a conceptual model was generated by providing four other variables: customer satisfaction, customer trust, customer … loyalty, and customer commitment. The 300 respondents were selected to fill out the formal questionnaire, while 30 respondents …