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Search: subject:"Customer misbehavior"
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Beziehungsmarketing
4
Consumer behaviour
4
Customer misbehavior
4
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Relationship marketing
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Share Economy
4
Sharing economy
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Customer satisfaction
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Danatzis, Ilias
2
Möller-Herm, Jana
2
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Herm, Steffen
1
Ozuna, Edna
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Pieper, Nadine
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Journal of business research : JBR
4
Journal of service research
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ECONIS (ZBW)
5
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1
Curbing customer-to-
customer
misbehavior
contagion in the sharing economy
Danatzis, Ilias
;
Möller-Herm, Jana
;
Herm, Steffen
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014547914
Saved in:
2
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
3
Careless product use in access-based services : a rebound effect and how to address it
Ackermann, Laura
;
Tunn, Vivian S. C.
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551994
Saved in:
4
Customer
misbehavior
in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
5
Stopping the spread : how blame attributions drive customer-to-
customer
misbehavior
contagion and what frontline employees can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
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