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~person:"Dong, Beibei"
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Search: subject:"Customer participation"
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Beziehungsmarketing
6
Customer satisfaction
6
Relationship marketing
6
Consumer behaviour
5
Customer participation
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Service quality
4
customer participation
3
Consumer choice
2
Customer cocreation
2
Customer coproduction
2
Customer expectation
2
Customer integration
2
Efficiency
2
Kundenintegration
2
Service output
2
Service process
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cocreation
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Beschwerdemanagement
1
Cocreation
1
Complaint management
1
Coproduction
1
Customer engagement
1
Customer innovation
1
Customer service
1
Dienstleistung
1
Kundenbindungsprogramm
1
Kundenservice
1
Loyalty program
1
Mandatory participation
1
Rabatt
1
Rebate
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Replaceable participation
1
Services
1
Voluntary participation
1
ability
1
attribution of failure
1
benefit of participation
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English
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Dong, Beibei
Morgan, Todd
6
Sivakumar, K.
6
Yoo, Jaewon
5
Chen, Sandy C.
4
Kamboj, Shampy
4
Raab, Carola
4
Anokhin, Sergey Alexander
3
Auh, Seigyoung
3
Bilstein, Nicola
3
Chen, Chih-Cheng Volvic
3
Chen, Chih-Jou
3
Joo, Jaehun
3
Le Nguyen Hau
3
Mustak, Mekhail
3
Pham Ngoc Thuy
3
Rahman, Zillur
3
Robbert, Thomas
3
Roth, Stefan
3
Sichtmann, Christina
3
Straus, Lennart
3
Tanford, Sarah
3
Ahn, Jinwoo
2
Anokhin, Sergey
2
Ates, Zelal
2
Azis, Yudi
2
Balaji, M. S.
2
Benoît-Moreau, Florence
2
Blaurock, Marah
2
Bonnemaizon, Audrey
2
Büttgen, Marion
2
Cadenat, Sandrine
2
Chang, Woojung
2
Costers, Annelies
2
Danarahmanto, Pri Agung
2
Elg, Mattias
2
Engström, Jon
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
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Journal of service research : JSR
2
Journal of Service Management
1
Journal of Services Marketing
1
Journal of marketing
1
Journal of service management
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Journal of the Academy of Marketing Science
1
The journal of services marketing
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ECONIS (ZBW)
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1
"We earned the coupon together" : the missing link of experience cocreation in shared coupons
Fang, Eric
;
Dong, Beibei
;
Zhuang, Mengzhou
;
Cai, Fengyan
- In:
Journal of marketing
87
(
2023
)
3
,
pp. 451-471
Persistent link: https://www.econbiz.de/10014245145
Saved in:
2
Customer
participation
in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
Saved in:
3
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
4
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
5
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
6
A process-output classification for
customer
participation
in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
7
A process-output classification for
customer
participation
in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of Service Management
26
(
2015
)
5
,
pp. 726-750
Purpose – The purpose of this paper is to propose a classification for
customer
participation
(CP) in services …
Persistent link: https://www.econbiz.de/10014894495
Saved in:
8
How a customer participates matters: “I am producing” versus “I am designing”
Dong, Beibei
- In:
Journal of Services Marketing
29
(
2015
)
6/7
,
pp. 498-510
Purpose – This paper aims to conceptually and empirically differentiate between two types of
customer
participation
(CP …
Persistent link: https://www.econbiz.de/10014905828
Saved in:
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