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~subject:"Customer's turnover intention"
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Customer's turnover intention
Beziehungsmarketing
146
Relationship marketing
146
Customer participation
111
Kundenintegration
104
Customer integration
103
Consumer behaviour
82
Konsumentenverhalten
82
Customer satisfaction
70
Kundenzufriedenheit
70
Service quality
67
Dienstleistungsqualität
66
customer participation
39
Innovation
34
Innovation management
31
Innovationsmanagement
31
Betriebliche Wertschöpfung
30
Value creation
30
Customer value
25
Kundenwert
24
New product development
20
Produktentwicklung
20
Customer service
18
Kundenservice
18
Social Web
16
Social web
16
Co-creation
15
Value co-creation
14
Lieferantenmanagement
13
Marketing management
13
Marketingmanagement
13
Supplier relationship management
13
Brand management
12
Dienstleistungssektor
12
Markenführung
12
Service industry
12
Beschwerdemanagement
10
Complaint management
10
Customer Participation
8
Dienstleistung
8
Satisfaction
8
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Cossío-Silva, Francisco José
1
Cossío-Silva, Francisco-José
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Revilla Camacho, Maria Angeles
1
Revilla-Camacho, María Ángeles
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Vega Vázquez, Manuela
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Vega-Vázquez, Manuela
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Journal of Business Research
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Journal of business research : JBR
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Customer
participation
and citizenship behavior effects on turnover intention
Revilla-Camacho, María Ángeles
;
Vega-Vázquez, Manuela
; …
- In:
Journal of Business Research
68
(
2015
)
7
,
pp. 1607-1611
Recent marketing literature highlights
customer
participation
role in service delivery. Prior research focuses on the …
Persistent link: https://www.econbiz.de/10011264168
Saved in:
2
Customer
participation
and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
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