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  • Search: subject:"Customer relational value"
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Year of publication
Subject
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Affective commitment 2 Customer participation 2 Customer relational value 2 Customer satisfaction 2 Financial insurance services 2 Repurchase intention 2 Beziehungsmarketing 1 Consumer behaviour 1 Dienstleistungsqualität 1 Insurance 1 Konsumentenverhalten 1 Kundenzufriedenheit 1 Relationship marketing 1 Service quality 1 Versicherung 1
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Undetermined 2
Type of publication
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Article 2
Type of publication (narrower categories)
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Article in journal 1 Aufsatz in Zeitschrift 1 research-article 1
Language
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English 2
Author
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Chen, Chih-Cheng Volvic 2 Chen, Chih-Jou 2
Published in...
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Management Decision 1 Management decision : MD 1
Source
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ECONIS (ZBW) 1 Other ZBW resources 1
Showing 1 - 2 of 2
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The role of customer participation for enhancing repurchase intention
Chen, Chih-Cheng Volvic; Chen, Chih-Jou - In: Management Decision 55 (2017) 3, pp. 547-562
participation produces positive effects on customer satisfaction and affective commitment through the customer relational value â€¦
Persistent link: https://www.econbiz.de/10014935663
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Cover Image
The role of customer participation for enhancing repurchase intention
Chen, Chih-Cheng Volvic; Chen, Chih-Jou - In: Management decision : MD 55 (2017) 3, pp. 547-562
Persistent link: https://www.econbiz.de/10011704289
Saved in:
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