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  • Search: subject:"Customer relations--Management."
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Year of publication
Subject
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Customer relations--Management. 10 Beziehungsmarketing 7 Relationship marketing 5 Customer Relations Management 3 Customer relations management 3 Customer services. 3 Konsumentenverhalten 3 Kundenmanagement 3 Consumer behaviour 2 Consumer satisfaction. 2 Customer relations--Management--Data processing. 2 Customer services--Management. 2 Globalization 2 Information technology 2 Innovation diffusion 2 Kundenbindung 2 Kundendienst 2 Lieferkette 2 Marketing 2 Quality management 2 Qualitätsmanagement 2 Relationship marketing. 2 Software adoption 2 Supply chain 2 Sustainable Competition 2 System quality 2 Total Quality Management 2 customer relations management 2 Business planning 1 Business process management 1 Cloud Computing 1 Customer loyalty. 1 Data mining. 1 ERP system 1 ERP-System 1 Gefühl 1 Gender 1 Gender discrimination 1 Geschlecht 1 Geschlechterdiskriminierung 1
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Online availability
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Free 6 Undetermined 1
Type of publication
All
Book / Working Paper 12 Article 8 Other 1
Type of publication (narrower categories)
All
Article in journal 5 Aufsatz in Zeitschrift 5 Article 1
Language
All
English 19 Undetermined 2
Author
All
Gu, Vicky Ching 3 Schniederjans, Marc J. 3 Cao, Ray Qing 2 Gürel, Pınar Altiok 2 Adler, Carlye 1 Alderman, Jerry D. 1 Arnold, Guy 1 Aun, Michael 1 Bain, Mark Alexander 1 Benioff, Marc R. 1 Bliss, Jeanne 1 Bosso, Sandro 1 Cao, Qing 1 Caremi, Claudio 1 Carroll, Becky 1 Dibeehi, Qaalfa 1 D’Aleo, Giuseppe 1 Gordini, Angelo 1 Jakov (Yasha) Crnkovic 1 Kendall, Walter R. 1 Oade, Aryanne 1 Peppard, Joe 1 Pigues, D. Keith 1 Shaw, Colin 1 Smith, Alan D. 1 Smith-Ditizio, Amber A. 1 Talburt, John R. 1 Uduk, Paul 1 Vigo, Daniele 1 Vogelaar, Rijn 1 Walden, Steven 1 Ward, John 1
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Published in...
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Business Systems Research 1 Interfaces : the INFORMS journal on the practice of operations research 1 International Journal of Quality Innovation 1 International Journal of Research in Business and Social Science 1 International journal of process management and benchmarking : IJPMB 1 International journal of production research 1 International journal of quality innovation 1
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Source
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USB Cologne (EcoSocSci) 12 ECONIS (ZBW) 5 RePEc 2 BASE 1 EconStor 1
Showing 1 - 10 of 21
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Fantasy sports' outcomes as controversial issues from a gender perspective
Smith, Alan D.; Smith-Ditizio, Amber A.; Kendall, Walter R. - In: International journal of process management and … 10 (2020) 3, pp. 321-349
Persistent link: https://www.econbiz.de/10012254489
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Diffusion of innovation: customer relationship management adoption in supply chain organizations
Gu, Vicky Ching; Schniederjans, Marc J.; Cao, Qing - In: International Journal of Quality Innovation 1 (2015) 6, pp. 1-17
. Incorporating Task-Technology Fit theory with a network externalities model, we develop a novel approach in customer relations … management (CRM) software adoption. An empirical study using Partial Least Squares (PLS) on data from US supply chain managers is …
Persistent link: https://www.econbiz.de/10011808317
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Diffusion of innovation: customer relationship management adoption in supply chain organizations
Gu, Vicky Ching; Schniederjans, Marc J.; Cao, Ray Qing - In: International journal of quality innovation 1 (2015) 6, pp. 1-17
. Incorporating Task-Technology Fit theory with a network externalities model, we develop a novel approach in customer relations … management (CRM) software adoption. An empirical study using Partial Least Squares (PLS) on data from US supply chain managers is …
Persistent link: https://www.econbiz.de/10011744309
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An Evaluation on Effects of Total Quality Applications in Customer Relations Management on Sustainable Global Competition
Gürel, Pınar Altiok - In: International Journal of Research in Business and … 3 (2014) 1, pp. 35-62
The concept of globalization inherently necessitated knowing management technics that could adapt to fast changes. Assuming all other financial aspects are almost equal for companies, the only factor “that can create difference†within the global competition environment is “the...
Persistent link: https://www.econbiz.de/10011152557
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An evaluation on effects of total quality applications in customer relations management on sustainable global competition
Gürel, Pınar Altiok - 2014
Persistent link: https://www.econbiz.de/10011293791
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Invited Article: The Future of CRM is UX
Jakov (Yasha) Crnkovic - In: Business Systems Research 4 (2013) 1, pp. 4-13
Relations Management (CRM) as the vehicle to establish connection from Web one and Web two into Web three. Objectives: This …Background: This paper connects several sides of the web and mobile usages in business. The idea is to utilize Customer …
Persistent link: https://www.econbiz.de/10010641707
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SPRINT : optimization of staff management for desk customer relations services at Hera
Vigo, Daniele; Caremi, Claudio; Gordini, Angelo; Bosso, … - In: Interfaces : the INFORMS journal on the practice of … 44 (2014) 5, pp. 461-479
Persistent link: https://www.econbiz.de/10010483220
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Unlocking sustained business value from IT investments
Peppard, Joe; Ward, John - 2005
Surveys continue to highlight that most senior business executives aredissatisfied with the value they believe their organizations are deriving frominvestments in information technology. What is often forgotten is that IT initself has no inherent value. This value must be unlocked, and only...
Persistent link: https://www.econbiz.de/10009463037
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Managing challenging clients : building effective relationships with difficult customers
Oade, Aryanne - 2012
Persistent link: https://www.econbiz.de/10009362231
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An operations management perspective on adopting customer-relations management (CRM) software
Schniederjans, Marc J.; Cao, Ray Qing; Gu, Vicky Ching - In: International journal of production research 50 (2012) 14, pp. 3974-3987
Persistent link: https://www.econbiz.de/10009620437
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