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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"customer loyalty"
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Search: subject:"Customer relationship management"
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customer loyalty
Beziehungsmarketing
184
Relationship marketing
184
Consumer behaviour
95
Konsumentenverhalten
95
Customer satisfaction
81
Kundenzufriedenheit
81
Dienstleistungsqualität
66
Service quality
66
Hotel industry
38
Hotellerie
38
Brand management
22
Confidence
22
Gastronomie
22
Markenführung
22
Restaurant industry
22
Vertrauen
22
Brand image
21
Financial services
21
Finanzdienstleistung
21
Markenimage
21
Viral marketing
18
Virales Marketing
18
loyalty
18
Bank
16
Beschwerdemanagement
14
Complaint management
14
Social Web
13
Social web
13
Gastgewerbe
12
Hospitality industry
12
Emotion
11
trust
11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
10
Personal banking
10
Privatkundengeschäft
10
satisfaction
10
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14
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14
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14
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English
14
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Agbemabiese, George Cudjoe
1
Ali Eliwa, Rasha
1
Baker, Melissa A.
1
Braimah, Mahama
1
Cham Tat Huei
1
Cheng Boon Liat
1
Chi, Christina Geng-Qing
1
Choi, Hwansuk Chris
1
Cichy, Ronald F.
1
Gazzoli, Gabriel
1
Goh, Ben
1
Huang, Shuyue
1
Huffman, Lynn
1
Jin, Naehyun Paul
1
Jin, Naeyhun
1
Kim, Chloe Shinae
1
Kim, Kyungmin
1
Kim, Mi Ran
1
Kim, Peter Beomcheol
1
Kim, Youngsun Sean
1
Kodua, Prince
1
Lee, Chung Hun
1
Lee, Seonjeong
1
Line, Nathaniel D.
1
Lopes, Sergio Dominique
1
Ma, Emily
1
Mansori, Shaheen
1
Martínez García de Leaniz, Patricia
1
Mattila, Anna S.
1
Merkebu, Jerusalem
1
Morrison, Alastair M.
1
Narteh, Bedman
1
Ouyang, Zhe
1
Prentice, Catherine
1
Qu, Hailin
1
Qu, Halin
1
Rodríguez del Bosque, Ignacio A.
1
Shea, Linda
1
Shen, Ye
1
Wang, Xuequn
1
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Published in...
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Journal of financial services marketing : JFSM
Journal of hospitality marketing & management
The service industries journal
14
Cogent business & management
9
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of electronic customer relationship management : IJECRM
5
Journal of African business
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Journal of strategic marketing
5
Marketing i menedžment innovacij : m&mi
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Global business review
4
International journal of business excellence
4
International journal of business excellence : IJBEX
4
International journal of business information systems : IJBIS
4
Journal for global business advancement : JGBA
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
The international review of retail, distribution and consumer research
4
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Central European business review : CEBR
3
European research studies
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of entrepreneurship and small business : IJESB
3
International journal of services and operations management
3
International journal of services and operations management : IJSOM
3
International journal of services, economics and management
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Market : review for marketing theory and practice
3
Nepalese journal of finance : a publication of Uniglobe College
3
Pakistan journal of commerce and social sciences
3
Quality management journal : QMJ
3
Springer eBook Collection
3
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ECONIS (ZBW)
14
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1
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
2
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
3
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
4
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
5
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran
;
Cichy, Ronald F.
;
Zhang, Lu
;
Yu, JungHee
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
Saved in:
6
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
7
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
8
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
9
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
10
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
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