Marketing has to be completely rethought in the age of the digital revolution. An expansion of existing concepts and models, as has always been done since the 1950s, is no longer sufficient here. This means that findings from the past few decades, such as consumer focus and segmentation, can be...

Purpose - The purpose of this study is to apply hybrid cluster analysis in classifying PT Pelindo I customers based on the level of customer satisfaction with passenger services of PT Pelindo I. Design/methodology/approach - Hybrid cluster analysis is a combination of hierarchical and...

This paper establishes a criteria-based evaluation model to better understand frugal innovations and the reasons they are either successful or unsuccessful in developed markets. The three criteria for frugal innovation introduced by Weyrauch (2018) form the basis for the evaluation model. In...