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Search: subject:"Customer to customer interaction"
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Beziehungsmarketing
31
Relationship marketing
31
Consumer behaviour
26
Konsumentenverhalten
26
Customer-to-customer interaction
19
Dienstleistungsmarketing
13
Dienstleistungsqualität
13
Service quality
13
Services marketing
13
Customer satisfaction
11
Kundenzufriedenheit
10
Customer integration
8
Kundenintegration
8
customer-to-customer interaction
8
Social relations
7
Soziale Beziehungen
7
Social Web
6
Social web
6
Betriebliche Wertschöpfung
5
Holiday behaviour
5
Urlaubsverhalten
5
Value creation
5
Customer to customer interaction
4
Customer value
4
Dienstleistungsmanagement
4
Kundenwert
4
Online retailing
4
Online-Handel
4
Service management
4
Viral marketing
4
Virales Marketing
4
Customer service
3
Customer-to-customer interaction (CCI)
3
Dienstleistungssektor
3
E-commerce
3
Elderly people
3
Electronic Commerce
3
Kundenservice
3
Service industry
3
Social identity
3
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Online availability
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Undetermined
35
Free
3
CC license
1
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Article
41
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Article in journal
33
Aufsatz in Zeitschrift
33
research-article
4
Article
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review-article
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English
40
Undetermined
1
Author
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Braun, Corina
3
Bruhn, Manfred
3
Hadwich, Karsten
3
Kim, Hyun Sik
3
Nicholls, Richard
3
Basso, Kenny
2
Batt, Verena
2
Broilo, Patricia Liebesny
2
Choi, Beomjoon
2
Ekpo, Akon E.
2
Espartel, Lélis Balestrin
2
Furuoka, Fumitaka
2
Hartl, Barbara
2
Hofmann, Eva
2
Line, Nathaniel D.
2
Penz, Elfriede
2
Riley, Breagin K.
2
Sameer Kumar
2
Thomas, Kevin D.
2
Tomazelli, Joana
2
Yvaire, Zachary
2
Zaiem, Imed
2
Zgolli, Samar
2
Zhou, Ying
2
Altinay, Levent
1
Amorim, Marlene
1
Asaad, Yousra
1
Bai, Changhong
1
Baillod, Chloé
1
Baker, Melissa A.
1
Blocker, Christopher
1
Casais, Beatriz
1
Chen, Ye
1
Choi, Beom Joon
1
Cooper, Danielle
1
Fu, Xiaorong
1
Furrer, Olivier
1
Gad Mohsen, Marwa
1
Garzon, Dolores
1
Gerri, Henderson
1
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Published in...
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The journal of services marketing
6
International journal of hospitality management
4
Journal of Services Marketing
4
Journal of travel and tourism marketing
3
Journal of business research : JBR
2
A Research Agenda for Service Marketing
1
Arab Economic and Business Journal
1
Arab economic and business journal
1
European Sport management quarterly : ESMQ
1
European journal of marketing
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Journal of Business Research
1
Journal of Consumer Marketing
1
Journal of business economics and management
1
Journal of customer behaviour
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing and consumer services
1
Journal of service management
1
Service business
1
The journal of consumer marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
34
Other ZBW resources
5
EconStor
1
RePEc
1
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date (oldest first)
1
The power of customer-to-customer self-service technology in enhancing customer-to-customer interactions
Kim, Hyun Sik
;
Choi, Beomjoon
- In:
European journal of marketing
59
(
2025
)
1
,
pp. 157-181
Persistent link: https://www.econbiz.de/10015198474
Saved in:
2
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
3
The future of research on
customer-to-customer
interaction
(CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
4
Managing customer-to-customer interactions : revisiting older models for a fresh perspective
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 71-86
Persistent link: https://www.econbiz.de/10014473586
Saved in:
5
Promoting electronic
customer-to-customer
interaction
: evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
Saved in:
6
The antecedents and outcomes of electronic
customer-to-customer
interaction
: a PLS-SEM and fsQCA approach
Zhou, Ying
;
Zhang, Yuqiang
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
Journal of research in interactive marketing : …
18
(
2024
)
5
,
pp. 836-864
Persistent link: https://www.econbiz.de/10015062982
Saved in:
7
Order effect of multi-touchpoints on Generation Z consumers
Fu, Xiaorong
;
Ren, Xiangming
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1516-1532
Persistent link: https://www.econbiz.de/10014326041
Saved in:
8
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
9
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
10
Indirect customer-to-customer interactions and experiential value : examining solo and social diners
Han, Wenjia
;
Jiang, Wen
;
Tang, Jason
;
Raab, Carola
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1668-1691
Persistent link: https://www.econbiz.de/10013412075
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