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  • Search: subject:"Customer to customer interaction"
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Year of publication
Subject
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Beziehungsmarketing 31 Relationship marketing 31 Consumer behaviour 26 Konsumentenverhalten 26 Customer-to-customer interaction 19 Dienstleistungsmarketing 13 Dienstleistungsqualität 13 Service quality 13 Services marketing 13 Customer satisfaction 11 Kundenzufriedenheit 10 Customer integration 8 Kundenintegration 8 customer-to-customer interaction 8 Social relations 7 Soziale Beziehungen 7 Social Web 6 Social web 6 Betriebliche Wertschöpfung 5 Holiday behaviour 5 Urlaubsverhalten 5 Value creation 5 Customer to customer interaction 4 Customer value 4 Dienstleistungsmanagement 4 Kundenwert 4 Online retailing 4 Online-Handel 4 Service management 4 Viral marketing 4 Virales Marketing 4 Customer service 3 Customer-to-customer interaction (CCI) 3 Dienstleistungssektor 3 E-commerce 3 Elderly people 3 Electronic Commerce 3 Kundenservice 3 Service industry 3 Social identity 3
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Online availability
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Undetermined 35 Free 3 CC license 1
Type of publication
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Article 41
Type of publication (narrower categories)
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Article in journal 33 Aufsatz in Zeitschrift 33 research-article 4 Article 1 Aufsatz im Buch 1 Book section 1 Conference paper 1 Konferenzbeitrag 1 review-article 1
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Language
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English 40 Undetermined 1
Author
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Braun, Corina 3 Bruhn, Manfred 3 Hadwich, Karsten 3 Kim, Hyun Sik 3 Nicholls, Richard 3 Basso, Kenny 2 Batt, Verena 2 Broilo, Patricia Liebesny 2 Choi, Beomjoon 2 Ekpo, Akon E. 2 Espartel, Lélis Balestrin 2 Furuoka, Fumitaka 2 Hartl, Barbara 2 Hofmann, Eva 2 Line, Nathaniel D. 2 Penz, Elfriede 2 Riley, Breagin K. 2 Sameer Kumar 2 Thomas, Kevin D. 2 Tomazelli, Joana 2 Yvaire, Zachary 2 Zaiem, Imed 2 Zgolli, Samar 2 Zhou, Ying 2 Altinay, Levent 1 Amorim, Marlene 1 Asaad, Yousra 1 Bai, Changhong 1 Baillod, Chloé 1 Baker, Melissa A. 1 Blocker, Christopher 1 Casais, Beatriz 1 Chen, Ye 1 Choi, Beom Joon 1 Cooper, Danielle 1 Fu, Xiaorong 1 Furrer, Olivier 1 Gad Mohsen, Marwa 1 Garzon, Dolores 1 Gerri, Henderson 1
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Published in...
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The journal of services marketing 6 International journal of hospitality management 4 Journal of Services Marketing 4 Journal of travel and tourism marketing 3 Journal of business research : JBR 2 A Research Agenda for Service Marketing 1 Arab Economic and Business Journal 1 Arab economic and business journal 1 European Sport management quarterly : ESMQ 1 European journal of marketing 1 International journal of consumer studies 1 International journal of contemporary hospitality management 1 Journal of Business Research 1 Journal of Consumer Marketing 1 Journal of business economics and management 1 Journal of customer behaviour 1 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 1 Journal of hospitality and tourism insights 1 Journal of research in interactive marketing : interactive marketing and computer-mediated communication 1 Journal of retailing and consumer services 1 Journal of service management 1 Service business 1 The journal of consumer marketing 1 The service industries journal 1 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 1 Tourism management : research, policies, practice 1 Tourism management perspectives : TMP 1
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Source
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ECONIS (ZBW) 34 Other ZBW resources 5 EconStor 1 RePEc 1
Showing 1 - 10 of 41
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The power of customer-to-customer self-service technology in enhancing customer-to-customer interactions
Kim, Hyun Sik; Choi, Beomjoon - In: European journal of marketing 59 (2025) 1, pp. 157-181
Persistent link: https://www.econbiz.de/10015198474
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Brand community formation in service management : lessons from the sport industry
Heere, Bob; Lock, Daniel; Cooper, Danielle - In: Journal of service management 35 (2024) 1, pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
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The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard - In: A Research Agenda for Service Marketing, (pp. 183-221). 2024
Persistent link: https://www.econbiz.de/10014517969
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Managing customer-to-customer interactions : revisiting older models for a fresh perspective
Furrer, Olivier; Landry, Mikèle; Baillod, Chloé - In: The journal of services marketing 38 (2024) 1, pp. 71-86
Persistent link: https://www.econbiz.de/10014473586
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Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying; Furuoka, Fumitaka; Sameer Kumar - In: The service industries journal 44 (2024) 11/12, pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
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The antecedents and outcomes of electronic customer-to-customer interaction : a PLS-SEM and fsQCA approach
Zhou, Ying; Zhang, Yuqiang; Furuoka, Fumitaka; Sameer Kumar - In: Journal of research in interactive marketing : … 18 (2024) 5, pp. 836-864
Persistent link: https://www.econbiz.de/10015062982
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Order effect of multi-touchpoints on Generation Z consumers
Fu, Xiaorong; Ren, Xiangming - In: International journal of consumer studies 47 (2023) 4, pp. 1516-1532
Persistent link: https://www.econbiz.de/10014326041
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C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min; Wang, Lu; Li, Yiwei; Wang, G. Alan - In: Tourism management : research, policies, practice 93 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
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Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui; Blocker, Christopher - In: The journal of services marketing 36 (2022) 7, pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
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Indirect customer-to-customer interactions and experiential value : examining solo and social diners
Han, Wenjia; Jiang, Wen; Tang, Jason; Raab, Carola; … - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 1668-1691
Persistent link: https://www.econbiz.de/10013412075
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