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Search: subject:"Customer value"
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Analisis Pengaruh
Customer
Value
terhadap Loyalitas Pelanggan kartu As (Studi Kasus Pada Mahasiswa Fakultas Hukum USU)
Siregar, Abdul Hadi
-
2011
This title of this research is "Analysis of the Effect of
Customer
Value
to the Customer Loyalty of As simcard (Case …
customer
value
which consits of product value, service value, and price value to the customer loyalty of As simcard on USU …
Persistent link: https://www.econbiz.de/10009464405
Saved in:
2
Learning and Acting Upon Customer Information: An Empirical Application to Service Allocations with Offshore Centers
Sun, Bao-Hong
;
Li, Shibo
-
2009
As service centers become crucial corporate assets for increasing customer relationships and profits, it is imperative to understand customer reactions to service allocations. Using customer call history from a DSL service, the authors empirically investigate how customers’ onshore and...
Persistent link: https://www.econbiz.de/10009441180
Saved in:
3
The Impact of IT Capability on Employee Capability,
Customer
Value
, Customer Satisfaction, and Business Performance
Chae, Ho-Chang
-
2009
capabilities play a role in improving employee capability,
customer
value
, customer satisfaction, and ultimately business … control companies. However, it found no evidence that firms' IT capability affects employee capability,
customer
value
…
Persistent link: https://www.econbiz.de/10009475034
Saved in:
4
Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry
Durvasula, Srinivas
;
Lysonski, Steven
;
Mehta, Subhash
; …
-
2004
The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated in the literature. This research investigated two models involving the linkages between service quality, satisfaction, perceived value, repurchase intention and willingness to...
Persistent link: https://www.econbiz.de/10009484485
Saved in:
5
Creating a Market Orientation
Narver, John C.
;
Slater, Stanley F.
;
Tietje, Brian C.
-
1998
develops and adapts its
customer-value
skills, resources, and procedures. Theory suggests that both approaches contribute to …
Persistent link: https://www.econbiz.de/10009485621
Saved in:
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