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  • Search: subject:"Customer value-oriented capacity control"
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Customer relationship management 1 Customer value-oriented capacity control 1 Linear programming 1 Revenue management 1
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Buhl, Hans 1 Klein, Robert 1 Kolb, Johannes 1 Landherr, Andrea 1
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CR<Superscript>2</Superscript>M—an approach for capacity control considering long-term effects on the value of a customer for the company
Buhl, Hans; Klein, Robert; Kolb, Johannes; Landherr, Andrea - In: Metrika 22 (2011) 2, pp. 187-204
In the last years, customer centricity has turned out to be a promising paradigm for maximizing corporate value by increasing value contributions from customers. In this context, the discipline of revenue management provides plenty of methods to optimize (predominantly short-term) cash-inflows...
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