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Search: subject:"Customer-directed extra role performance"
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Arbeitsleistung
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Arbeitszufriedenheit
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Configuration
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Customer-directed extra role performance
1
Customer-directed extra-role performance
1
Demographics
1
Emotion
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Emotional understanding
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Employee happiness-at-work
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Human Resource Management
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Human resources
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Humanressourcen
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In-role performance
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Interpersonal customer conflict
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Job performance
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Job satisfaction
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Personalmanagement
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Salespeople
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Stress
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Theorie
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Theory
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Turnover intentions
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Verkaufspersonal
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Work behaviour
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Work facet-specifics
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Hsiao, James Po-Hsun
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Huan, Tzung-cheng
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Jaw, Chyi
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Mulki, Jay P.
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Wilkinson, John W.
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Woodside, Arch G.
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Australasian marketing journal
1
The complexity turn : cultural, management, and marketing applications
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ECONIS (ZBW)
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The complexity turn in human resources theory and research
Hsiao, James Po-Hsun
;
Jaw, Chyi
;
Huan, Tzung-cheng
; …
- In:
The complexity turn : cultural, management, and …
,
(pp. 67-104)
.
2017
Persistent link: https://www.econbiz.de/10011619478
Saved in:
2
Customer-directed
extra-role
performance
and emotional understanding : effects on customer conflict, felt stress, job performance and turnover intentions
Mulki, Jay P.
;
Wilkinson, John W.
- In:
Australasian marketing journal
25
(
2017
)
3
,
pp. 206-214
Persistent link: https://www.econbiz.de/10011792002
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