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Search: subject:"Customer-oriented"
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Beziehungsmarketing
73
Relationship marketing
73
Salespeople
44
Arbeitsverhalten
43
Verkaufspersonal
43
Work behaviour
43
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
22
Job satisfaction
22
Kundenzufriedenheit
22
Dienstleistungsqualität
21
Arbeitszufriedenheit
20
Service quality
20
Organizational behaviour
18
Verhalten in Organisationen
18
Emotion
17
Customer-oriented behavior
16
Selling
14
Verkauf
13
Führungsstil
12
Leadership style
12
Leistungsmotivation
11
Work motivation
11
Arbeitsleistung
10
Job performance
10
Business-to-business marketing
9
Lieferantenmanagement
9
Supplier relationship management
9
B-to-B-Marketing
8
Customer-oriented selling
8
Customer orientation
7
Arbeitskräfte
6
Employee retention
6
METRIC
6
Marketing management
6
Marketingmanagement
6
Mitarbeiterbindung
6
Performance measurement
6
Performance-Messung
6
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Undetermined
101
Free
27
CC license
5
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Article
139
Book / Working Paper
6
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Article in journal
98
Aufsatz in Zeitschrift
98
research-article
17
Article
5
Working Paper
2
Arbeitspapier
1
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English
124
Undetermined
20
Spanish
1
Author
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Dekker, Rommert
6
Yang, Guangyuan
5
Tremblay, Michel
4
Good, David J.
3
Schultz, Roberta J.
3
Schwepker, Charles H. <Jr.>
3
Stock-Homburg, Ruth
3
Wang, Mei-Ling
3
Zhu, Hong
3
Abid, Ghulam
2
Ahmad, Jamil
2
Anum, Leena
2
Arshad, Muhammad
2
Cavusgil, S. Tamer
2
Chaniago, Harmon
2
Dong, Yun
2
Good, Megan C.
2
Guerra-Báez, Rita M.
2
Hall, Kenneth D.
2
Iyer, Rajesh
2
Javalgi, Rajshekhar G.
2
Johlke, Mark C.
2
John, Lisbeth Mary
2
Kadic-Maglajlic, Selma
2
Khan, Mumtaz Muhammad
2
Ling, Qian
2
Mortimer, Gary
2
Mu, Zhirong
2
Ngo, Liem Viet
2
Obadia, Claude
2
Park, Jong Hee
2
Qin, Jian
2
Qin, Qianqian
2
Rodríguez, Rocío
2
Román Nicolás, Sergio
2
Román, Sergio
2
Shafi, Muhammad
2
Thi Bich Hanh Tran
2
Thi Nguyet Que Nguyen
2
Tong, Mengshi
2
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Erasmus University Rotterdam, Econometric Institute
1
Faculteit der Economische Wetenschappen, Erasmus Universiteit Rotterdam
1
Tinbergen Institute
1
Tinbergen Instituut
1
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Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of business research : JBR
7
Journal of retailing and consumer services
5
The service industries journal
5
International journal of hospitality management
4
Asia Pacific journal of marketing and logistics
3
International journal of contemporary hospitality management
3
Journal of the Academy of Marketing Science
3
American Journal of Business
2
Asia Pacific Journal of Marketing and Logistics
2
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
2
Journal of Business & Industrial Marketing
2
Journal of Services Marketing
2
Journal of customer behaviour
2
Journal of hospitality marketing & management
2
Journal of managerial psychology
2
Journal of personal selling & sales management : JPSSM
2
The journal of business & industrial marketing
2
The journal of services marketing
2
Tinbergen Institute Discussion Papers
2
Total quality management & business excellence
2
Tourism management : research, policies, practice
2
American journal of business : applying research to practice ; AJB
1
Annals of marketing-mba
1
Business and Economic Horizons (BEH)
1
Career development international
1
Cogent Business & Management
1
Cogent business & management
1
Discussion paper / Tinbergen Institute
1
Econometric Institute Report
1
Econometric Institute Research Papers
1
Economia. Seria Management
1
Educational Studies
1
Employee Relations
1
Employee relations
1
Entrepreneurship research journal : ERJ
1
European Journal of Marketing
1
European journal of marketing
1
European journal of operational research : EJOR
1
Global business and organizational excellence : GBOE
1
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ECONIS (ZBW)
100
RePEc
20
Other ZBW resources
19
EconStor
6
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1
From customer incivility to turnover intention : roles of negative affect state and
customer-oriented
perspective taking
Anjaly A
;
Sheereen, S. Nemat
- In:
International journal of Indian culture and business …
37
(
2026
)
2
,
pp. 147-168
Persistent link: https://www.econbiz.de/10015615425
Saved in:
2
Refining treatment toward customer : how leader affiliative humor polishes hotel employee
customer-oriented
prosocial behavior
Yang, Fu
;
Liu, Yilan
- In:
Tourism management : research, policies, practice
109
(
2025
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015337998
Saved in:
3
A little gratitude goes a long way : how customer gratitude promotes employee
customer-oriented
organizational citizenship behavior
Zhang, Hui
;
Zhou, Zhiqing
;
Xiao, Jian
;
Liu, Yanjun
; …
- In:
Journal of managerial psychology
40
(
2025
)
1
,
pp. 82-96
Persistent link: https://www.econbiz.de/10015207045
Saved in:
4
Developing analytics-driven maintenance data mining processes : a design science approach
Yang, Ying
;
Yang, Biao
;
Nguyen, Hung
;
Onofrei, George
- In:
International journal of quality & reliability management
42
(
2025
)
6
,
pp. 1706-1729
Persistent link: https://www.econbiz.de/10015463161
Saved in:
5
Is authenticity needed in service-sales ambidexterity? : examination of employees and customers' responses
Tremblay, Michel
- In:
Journal of personal selling & sales management : JPSSM
45
(
2025
)
1
,
pp. 24-44
Persistent link: https://www.econbiz.de/10015519589
Saved in:
6
Empowered to excel : how and when customer empowering behaviors ignite employee
customer-oriented
citizenship behaviors
Quan, Jing
;
Yang, Yao
;
Wu, Zhengyang
;
Li, Yongjian
- In:
Journal of hospitality marketing & management
34
(
2025
)
5
,
pp. 704-724
Persistent link: https://www.econbiz.de/10015417978
Saved in:
7
The right fit : how the alignment between customer orientation and service climate boosts employee commitment and customer loyalty
Tremblay, Michel
;
Parent-Rocheleau, Xavier
- In:
European journal of marketing
59
(
2025
)
3
,
pp. 528-551
Persistent link: https://www.econbiz.de/10015396270
Saved in:
8
What makes employees provide quality service? : the role of employee
customer-oriented
perspective taking
Dong, Yun
;
Hon, Alice H. Y.
- In:
International journal of hospitality management
125
(
2025
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015357565
Saved in:
9
Understanding career-meaningfulness and work centrality to serve customers : servant leadership and
customer-oriented
boundary-spanning behaviors
Saeed, Munazza
;
Bani-Melhem, Ahmad Jamal
;
Hassan, Hamid
; …
- In:
Career development international
30
(
2025
)
2
,
pp. 205-220
Persistent link: https://www.econbiz.de/10015615321
Saved in:
10
Digitalization, servitization strategy and business model innovation of small and medium enterprises
Cheng, Xuan-Mei
;
Ban, Sheng-Xi
;
Esina, Daria
;
Chen, …
- In:
The Singapore economic review
70
(
2025
)
8
,
pp. 2211-2230
Persistent link: https://www.econbiz.de/10015577181
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