Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer-oriented deviance"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Customer-oriented deviance
5
Arbeitsverhalten
3
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Salespeople
3
Verkaufspersonal
3
Work behaviour
3
Consumer behaviour
2
Customer service
2
Einzelhandel
2
Error management climate
2
Konsumentenverhalten
2
Kundenservice
2
Psychological security
2
Retail
2
Retail trade
2
Servant leadership
2
Arbeitszufriedenheit
1
Customer citizenship behaviour
1
Customeroriented misbehaviour
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Encounter satisfaction
1
Experiment
1
Experimental design
1
Fashion
1
Fashion retail
1
Frontline service employees
1
Führungsstil
1
Gender
1
Geschlecht
1
Großbritannien
1
Job satisfaction
1
Leadership style
1
Mode
1
Organizational behaviour
1
Service industry
1
Service quality
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
research-article
1
Language
All
English
5
Author
All
Mortimer, Gary
2
Qin, Jian
2
Zhang, Yi
2
Zhao, Jingyi
2
Boukis, Achilleas
1
Fazal-e-Hasan, Syed Muhammad
1
Strebel, Judi
1
Wang, Shasha
1
Yalkin, Cagri
1
more ...
less ...
Published in...
All
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Journal of customer behaviour
1
Journal of fashion marketing and management
1
Journal of retailing and consumer services
1
Source
All
ECONIS (ZBW)
4
Other ZBW resources
1
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Research on mechanism of servant leadership on employees'
customer-oriented
deviance
: the mediating role of psychological security and the moderating role of error management clim...
Zhang, Yi
;
Zhao, Jingyi
;
Qin, Jian
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
10
,
pp. 2464-2482
Persistent link: https://www.econbiz.de/10015210799
Saved in:
2
Research on mechanism of servant leadership on employees'
customer-oriented
deviance
: the mediating role of psychological security and the moderating role of error management clima...
Zhang, Yi
;
Zhao, Jingyi
;
Qin, Jian
- In:
Asia Pacific Journal of Marketing and Logistics
36
(
2024
)
10
,
pp. 2464-2482
of servant leadership on specific dimensions of
customer-oriented
deviance
from the manager’s perspective, examine the …
Persistent link: https://www.econbiz.de/10015340934
Saved in:
3
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
4
Examining the consequences of
customer-oriented
deviance
in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed Muhammad
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
