Chatzigeorgiou, Chryssoula; Christou, Evangelos; … - Volkswirtschaftliche Fakultät, … - 2009
customer satisfaction automatically leads to repeated customers. Service quality, customer satisfaction, customer loyalty and … quality alone doesn’t necessarily encourage customers to repeat their choices, but rather, “complete” customer satisfaction …” customer satisfaction and repeat business. The customer’s emotions have been proved to be a key determinant to turn a satisfied …