Search Results - subject:"Customers' satisfaction"

Did you mean: subject:"customer' satisfaction" (18,158 results)

Client Oriented Approach for Assisting Business Improvement Decision Making

Pitic, Diana; Pitic, Lucian - In: The AMFITEATRU ECONOMIC journal 16 (2014) 35, pp. 303-303

An important aspect of the corporate responsibility towards the customers is to ensure the correct value transfer, through the quality and price of the product/service. By using customer satisfaction in order to measure value and the quality provided to customers, this paper proposes a...

Persistent link: https://www.econbiz.de/10010760089

Determinants of Customers’ Satisfaction in the Nigerian Aviation Industry Using Analytic Hierarchy Process (AHP) Model

Oghojafor, B. E A.; Adekoya, Adebola Glorious - In: Acta Universitatis Danubius. OEconomica (2014) 4(4), pp. 107-126

determinants of customers? satisfaction in the Nigerian aviation industry. To achieve this aim, a sample of 100 customers were … relation to their flights. Although there is little relative preference in terms of customers? satisfaction regarding the … services provided by the aviation operators in Nigeria, customers? satisfaction is derived essentially from how the operators …

Persistent link: https://www.econbiz.de/10011152690

The study of influential factors causing an APP being removed

Chen, Chin-Yao; Lee, Tzong-ru; Yang, Ya-Ching; … - In: International journal of business innovation and research 15 (2018) 2, pp. 152-172

Persistent link: https://www.econbiz.de/10011954012

The effect of service recovery on customers' satisfaction in e-banking : an empirical investigation

Keramati, Abbas; Apornak, Arash; Abedi, Helya; Otrodi, … - In: International journal of business information systems : … 29 (2018) 4, pp. 459-484

Persistent link: https://www.econbiz.de/10011981363

Service quality, customers’ satisfaction, and profitability : an empirical study of Saudi Arabian insurance sector

Ali, Anis; Tausif, Mohammad Rumzi - In: Investment management and financial innovations 15 (2018) 2, pp. 232-247

Persistent link: https://www.econbiz.de/10012055447

Factors affecting ATM usage in India: An empirical analysis

Mohammed, Shariq - In: UTMS Journal of Economics 3 (2012) 1, pp. 1-7

This study aims at identifying the factors affecting the customers demand for ATM services, by analyzing sample of 450 consumers' responses who have been interviewed personally through structured survey in 3 districts of Uttar Pradesh India. The results indicate that graduated and employed male...

Persistent link: https://www.econbiz.de/10010435923

Discriminant Analysis of Factors Affecting Telecoms Customer Churn

Oghojafor, Benjamin; Mesike, Godson; Bakarea, Rasaki; … - In: International Journal of Business Administration 3 (2012) 2, pp. 59-67

A major challenge facing telecoms business providers in Nigeria today is the continuous growing competition and customers¡¯ expectation of service quality and as such customers are able to choose among multiple service providers based on the level of satisfaction, affordability, and service...

Persistent link: https://www.econbiz.de/10011267203

FACTORS AFFECTING ATM USAGE IN INDIA: AN EMPIRICAL ANALYSIS

Mohammed, Shariq - In: UTMS Journal of Economics 3 (2012) 1, pp. 1-7

This study aims at identifying the factors affecting the customers demand for ATM services, by analyzing sample of 450 consumers’ responses who have been interviewed personally through structured survey in 3 districts of Uttar Pradesh India. The results indicate that graduated and employed...

Persistent link: https://www.econbiz.de/10010840553

SOLVING CUSTOMER COMPLAINTS: A STUDY OF MULTIPLE COMMERCIAL SETTINGS

Calin, Gurau - In: Annals of Faculty of Economics 1 (2012) 2, pp. 827-833

Theme: Many reports stress the importance of solving customer complaints in order to maintain customer satisfaction, but also to learn from mistakes and further improve the customer service. However, relatively few empirical studies have been conducted regarding the effect of complains handling...

Persistent link: https://www.econbiz.de/10010617423

Measuring Retail Service Quality In Nigerian Departmental Stores

Oyeniyi, Omotayo; Abiodun, Abolaji Joachim - In: The International Journal of Economic Behavior - IJEB 2 (2012) 1, pp. 37-45

customers’ satisfaction with the retail service quality in the Nigerian Retail sector. Four hundred and seventy eight customers … significantly affect customers’ satisfaction, while policy was found not to have similar effect within the Nigerian environment. …

Persistent link: https://www.econbiz.de/10010628435