Response to customers' needs is considered a key to success of micro and small food agro-processing enterprises …-processing firms to the customers' needs. The study employed quantitative method approach and a cross sectional survey design. A … and response of micro and small food agro-processing enterprises to customers' needs. More specifically, commitment to …

framework, comprising three models, for better meeting customers’ needs. The first model presents how to understand and meet … customers’ needs generally. The second model comprises those operations, work practices and business processes, which are … essential in meeting customers’ needs. The third model (organisation designing model) helps the company to check, whether or not …