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Search: subject:"Customers’ perceived common ground"
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Advice adherence
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Conversational dominance
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Customers’ perceived common ground
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Dominance transitions
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Professional service conversations
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Journal of the Academy of Marketing Science
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Effects of dominance transitions on advice adherence in professional service conversations
Wang, Helen Si
;
Yim, Chi-kin
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
5
,
pp. 919-938
Persistent link: https://www.econbiz.de/10012107375
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