Search Results - subject:"Customers satisfaction"

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An interplay between digital banking services, perceived risks, customers' expectations, and customers' satisfaction

Rakocevic, Sladjana Barjaktarovic; Rakic, Nela; … - In: Risks : open access journal 13 (2025) 3, pp. 1-26

Advancements in technology and emerging digital trends are driving the expectations of bank clients. With the development of new, innovative technologies, the banking sector has started creating new products and services and looking for new channels through which to offer those services in a way...

Persistent link: https://www.econbiz.de/10015358973

The effects of economic, environmentally and socially related SDGs strategies of banking institutions on their customers' behavior

Stauropoulou, A.; Sardianou, E.; Malindretos, G.; … - In: World development sustainability 2 (2023), pp. 1-11

The financial sector is considered either directly or indirectly responsible for a number of economic, environmental and social problems. Although this view has been long held, it became especially so after the financial crisis of 2008 when the sector was heavily blamed for economic and social...

Persistent link: https://www.econbiz.de/10014517583

The effectiveness of the implementation of ISO 9001 on SMEs performance : the case of an emerging economy

Alshahrani, Mohammed Awad; Husain, Khalid Sami - In: International journal of quality & reliability management 41 (2024) 1, pp. 84-106

Persistent link: https://www.econbiz.de/10014470822

Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic : developing market context

Al Azad, Md. Samim; Harun-or-Rashid, Mohammad - In: International journal of services, economics and management 14 (2023) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10014311171

Investigation to determine elements influencing customer's satisfaction in the B2C electronic retailing marketplaces

Ehsani, Fatemeh; Hosseini, Monireh - In: EuroMed journal of business 18 (2023) 3, pp. 321-344

Persistent link: https://www.econbiz.de/10014380915

Ověření důvěry a spokojenosti zákazníků na českých slevových portálech metodou modelování strukturních rovnic

Kozáková, Pavlína - In: Politická ekonomie : teorie, modelování, aplikace 68 (2020) 4, pp. 381-404

Persistent link: https://www.econbiz.de/10012269372

The role of satisfaction in mediating the effect of services quality on the customers’ loyalty in the village credit institution of Pekraman, Tabanan

Sadiartha, Anak Agung Ngurah Gede; Apsari, Gusti Ayu Mirah - In: International Journal of Research in Business and … 8 (2019) 1, pp. 73-89

Persistent link: https://www.econbiz.de/10012144474

Reasons for satisfaction and dissatisfaction of bank customers. Study from Slovakia and the Czech republic

Belas, Jaroslav; Gabcova, Lenka - In: International Journal of Entrepreneurial Knowledge 2 (2014) 1, pp. 4-13

The satisfaction of bank customers presents an important area of building long-term relationships with the client, which significantly determines the financial performance of commercial banks through successful business. This article presents the current situation in the banking sector in the...

Persistent link: https://www.econbiz.de/10010887043

Leading the sharing economy : an exploration on how perceived value affecting customers' satisfaction and willingness to pay by using DiDi

Yang, Huijun; Xia, Lantian - In: Journal of global scholars of marketing science : … 32 (2022) 1, pp. 54-76

Persistent link: https://www.econbiz.de/10012801709

Role of CSR in achieving customers' satisfaction and retention during COVID-19 and post-pandemic period : empirical evidence from emerging nations

Waheed, Abdul; Shehzad, Faisal; Arif, Farrah; Abbas, … - In: Human systems management : HSM 41 (2022) 6, pp. 731-743

Persistent link: https://www.econbiz.de/10013475182