Nuseir, Mohammed T.; Akroush, Mamoun N.; Mahadin, Bushra K. - In: International Journal of Services, Economics and Management 2 (2010) 1, pp. 80-108
, responsiveness and customisation have a positive and significant effect on the banks overall customers' satisfaction and its elements … customisation, respectively. Research results, conclusions, practical recommendations, contributions to e-service quality research …