Recker, Jan C.; Safrudin, Norizan; Rosemann, Michael - 2010
In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic … design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on … a quasi-experimental study with 89 BPM students, we identify five distinct process design archetypes ranging from …