Chauke, Tshepo Arnold; Ngoepe, Mpho - In: Global Knowledge, Memory and Communication 73 (2022) 1/2, pp. 123-141
Purpose Many organisations, including professional councils, operate manually to ensure document flow to clients and … returning of post to the sender. The purpose of this study was to explore digital transformation of document flow at the South … data collected through interviews, observation and document analysis in response to research questions. The study was a …