Álvarez‐Suárez, Alberto; Fuentes, Ramón - In: The TQM Journal 23 (2011) 5, pp. 560-577
Purpose – The purpose of this paper is to provide lines of action based on the results aimed at improving the future levels of productivity of the travel agencies in Alicante. Design/methodology/approach – Estimates of output‐oriented Malmquist Productivity Indices and the values of their...