Purpose – The aim is to review the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This article is prepared by an independent writer who adds their own impartial comments and...

This work is an initial exploration of the use of the decision-theoretic concept of utility to guide pattern mining. We present the use of utility functions as against thresholds and constraints as the mechanism to express user preferences and formulate several pattern mining problems that use...

Arbeitsbericht Nr. 16 aus der Reihe "CAL + CAT"

In den letzten Jahren haben Anzahl und Umfang verfuegbarer Datensaetze stark zugenommen, wodurch die Entwicklung von Methoden zur Entdeckung von Wissens in den Daten zu einer grossen Herausforderung geworden ist. Waehrend dabei sonst Effizienzfragen im Vordergrund standen, wurde in juengerer...

Data sets from car insurance companies often have a high-dimensional complex dependency structure. The use of classical statistical methods such as generalized linear models or Tweedie?s compound Poisson model can yield problems in this case. Christmann (2004) proposed a general approach to...

The goals of this paper are twofold: we describe common features in data sets from motor vehicle insurance companies and we investigate a general strategy which exploits the knowledge of such features. The results of the strategy are a basis to develop insurance tariffs. The strategy is applied...

In an era of strong customer relationship management (CRM) emphasis, firms strive to build valuable relationships with their existing customer base. In this study we attempt to better understand three important measures of customer outcome: next buy, partial defection and customers’...

The enhancement of existing relationships is of pivotal importance to companies, since attracting new customers is known to be more expensive. Therefore, as part of their customer relationship management (CRM) strategy, many researchers have been analyzing “why” customers decide to switch....