In multicriteria decision-making (MCDM), selecting the best option among a set of alternatives by a committee of decision-makers based on given criteria is crucial. Usually, this task is accomplished by using linguistic terms. Researchers apply fuzzy sets in conjunction with a multi-criteria...

Sentiment Analysis (SA) applies Artificial Intelligence (AI) and Machine Learning (ML) techniques to identify and interpret opinions, emotions, and sentiment polarity in text data. This study presents a systematic literature review of SA research published between 2012 and 2024 using a dataset...

Purpose Cargo loss has been a major issue in logistics management. However, few studies have tackled the issue of cargo loss severity via business analytics. Hence, the purpose of this paper is to provide guidance about how to retrieve valuable information from logistics data and to develop...