Recent advancements in Enterprise Information Systems (EISs) have transitioned from primarily supporting operational and tactical processes to enabling strategic decision-making through integrated analytics. This systematic review critically examines global literature from 2010 to 2023, focusing...

It is essential to innovate and improve service levels by predicting possible process outcomes due to the growth of online service providers. This study estimates the customer satisfaction level based on customer experience analysis. In doing so, we answer recent calls for research about a more...

Digital devices are an integral component of the healthcare sector. With the advancement of modern technology with Artificial Intelligence (AI) and Machine Learning (ML), an automated diagnosis system with promising results is not a difficult task. This study aims to develop a recommender system...