Customer attrition in the banking industry occurs when consumers quit using the goods and services offered by the bank for some time and, after that, end their connection with the bank. Therefore, customer retention is essential in today's extremely competitive banking market. Additionally,...

Malaysia's solid waste generation is showing a worrying increasing trend, while public awareness towards achieving zero waste remains low. As a big data resource, social media gives valuable insight into the public's perspective on zero waste and, as such, may be fully utilized as an active...

Goods and services are sold through social media by individuals not authorized as legitimate dealers, resulting in lost taxes and customs duties to governments. This study proposes a model called SHIELD for detecting these violations through unstructured data in social media. The process...

Purpose: This research explores the impact of adopting AI-CRM on integration capability, team collaboration, and firm performance. Additionally, it investigates whether big data analytical capability significantly influences integration capability, team collaboration, and competitive advantage....