Pardinha, João; Mota, Jorge; Costa, Rui Augusto - In: International Journal of Tourism Cities 9 (2023) 3, pp. 788-805
Purpose The boom of new players in the accommodation sector has led to an increase in the level of competitiveness and has highlighted the importance of using key performance indicators (KPIs) in organisational decision-making processes as efficient tools for thriving in the growingly...