This paper reports on two recent research projects that addressed practical management problems in the discipline of IT service management (ITSM). We highlight the growing importance of software-mediated tools to improve ITSM processes and review two recent projects that designed decision...

Whereas learning and the experience curve have been closely investigated in production for decades there could be found hardly any closer examination on this issue in the field of processing visual representations of financial data. In the research area of information perception there are two...

In this paper a comprehensive framework that maximizes advertising revenues of a company in a personalized advertisement setting is presented. The research was motivated from a real life problem faced by a company that develops a web based 3-D virtual reality social platform. The objective of...

The public and even scientists consider prevention and promotion of technologies as technology assessments' primary task. This view is incompatible with democracy and devoid of any scientific foundation. Evaluating the cost and benefits of a technology affords value judgements, and the disputing...

The 6th JRC ECML Crisis Management Technology Workshop on Tsunami Decision Support Systems was held in the European Crisis Management Laboratory (ECML) of the Joint Research Centre in Ispra, Italy, from 2ndto 3rd July 2015. The workshop, co-organized with DRIVER (Driving Innovation in Crisis...

The 6th JRC ECML Crisis Management Technology Workshop on Tsunami Decision Support Systems was held in the European Crisis Management Laboratory (ECML) of the Joint Research Centre in Ispra, Italy, from 2nd to 3rd July 2015. The workshop, co-organized with DRIVER (Driving Innovation in Crisis...

Forest fires constitute one of the greatest hazards for the viability and sustainable development of forests with consequences both on natural and cultural environment, undermining the economy and the quality of life of local and regional populations. The outbreaks of forest fires could stem...