Purpose – Delays and cost overruns are evidently frequent problems in the construction industries of many developed and developing countries. The purpose of this paper is to assess factors leading to time overruns (delays) and cost overruns in construction projects in the Gaza Strip. Since...

Purpose – The purpose of this paper is to generate a performance model for an order‐to‐delivery (OTD) process in delivery scheduling environments. It aims to do this with a triadic approach, encompassing a customer, a supplier and a logistics service provider. Design/methodology/approach...

Purpose – The purpose of this paper is to explore how to integrate the performance management (PM) process of delivery service in customer/supplier dyads. Design/methodology/approach – The paper is based on a multiple case study of six customer/supplier dyads of manufacturing companies....