Purpose – This study aims to identify a set of criteria to assess the effectiveness of knowledge management (KM) and to understand how these criteria inter‐relate with one another. From a research and practitioner's perspective, the study seeks to study how to expand these criteria to...

Purpose – The purpose of this paper is to analyse which are the motivations for implementing two of the most important models for Quality Management practice popularized in recent years – ISO 9000 and EFQM models. Design/methodology/approach – This paper provides a qualitative survey...

Purpose – The article seeks to address the lack of serious, normative scenarios exploring peace in the Middle East. Design/methodology/approach – Three normative, backcasted scenarios were written. These were derived from literature searches, interviews with experts in the field, and input...

Purpose – This research aims to assess the risks and benefits of outsourcing for organisations, sectors and nations. The literature on outsourcing contains little evidence of research on holistic issues of its impact at systems levels beyond the firm, notably sectors and nations....

Purpose – The purpose of this research is to provide academics and practitioners with an insight to the barriers involved in knowledge transfer, arising from the levels of learning in the organization (i.e. individual, team, organizational, and inter‐organizational)....

Purpose – This study seeks to explore the interrelationships between knowledge management and ISO 9001:2000, and details knowledge management and ISO 9001:2000 practices for organizations, according to the prevailing ISO 9001:2000 guidelines and processes. Design/methodology/approach – This...

The field of knowledge management (KM) is highly estimated in research and practice but at the same time relatively diffuse and scattered into diverging concepts, perspectives and disciplines. On that background, it was the aim of this delphi study to give more structure to the field of KM and...

This paper examines the elements of active scanning as a tool to interpret rapidly changing markets. Active scanning is the concerted effort of an organization to direct its intelligence gathering activities toward its environment, markets and customers by integrating diverse information inputs...