The purpose of this paper is to offer customer relationship insights in what is a fast developing new e-commerce development strategy. We examine the potential synergies between digital social networks (DSN) and e-commerce websites, thus bringing e-commerce and DSN websites into the same...

Purpose The purpose of this paper is to study the components and service standards of delightful service by conducting a comprehensive literature review and applying the Delphi survey method. Design/methodology/approach This study conducted a three-round Delphi survey to consolidate the...

Purpose – There is consensus among experts that the design of future supply chains will have to focus more strongly on environmental concerns. Sustainability will play a major role within the business and has an impact especially on the distant future. Thus, supply chain executives are...

Purpose – This paper aims to investigate a novel model for organizational intelligence (OI) in Iranian public universities. OI is an effective concept in organizational behavior for reshaping the organizational rules. Multidimensional nature of OI makes it a very useful management tool....