The total quality index (TQI) proposed in this study is an information technology‐supported benchmarking tool that helps managers assess a total quality management program by enabling the cost‐effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process...

Only a limited amount of research has been reported on factors influencing international location decisions for contemporary manufacturing operations. In this paper a comprehensive set of factors that may influence international location decisions is identified from an analysis of the existing...

The role of “change leaders” in initiating or sponsoring strategic change in organisations is often positively presented as the counter‐image of traditional managerial roles. Managers, and especially middle managers, are viewed as individuals lacking in the, apparently, proactive...

The last 20 years have seen increasing interest in the use of Delphi in a wide range of health‐care applications. However, this use has been accompanied by attempts to codify and define a “true Delphi”. Many authors take a narrow view of the purpose of Delphi and/or advocate a single...

This paper specifies how to construct and validate an intellectual capital (IC) measurement scale on the basis of management perceptions. In order to construct the scales, a process based on the works of Churchill and DeVellis, complemented by the Delphi technique and structural equations models...

First‐line nurse managers in the Canadian healthcare system are facing many challenges due, in large part, to reduced funding for healthcare since the early 1990s and the accompanying reorganization and downsizing of healthcare organizations that leave nurse managers with greater pressures to...

Deregulation has brought down the boundaries of the banking industry, allowing new entrants and enabling a greater degree of competition. Into this scenario arrived the Internet – another radical technological innovation with the potential to change the structure and nature of banking. Many...

This article reports on an international assessment to identify and discuss environmental issues that may affect the US Army’s transformation efforts. Many factors, such as new kinds of weapons, increasing demands on natural resources, urbanization and globalization, are making the planning of...

Although Internet banking is a growing phenomenon, the underlying factors driving and inhibiting its diffusion are not well understood. This paper presents empirical research that investigated the factors driving and inhibiting Internet banking. The main component of the research was a Delphi...