support of the developed environment, Mercury. Mercury is a tool for dependability, performance and energy flow evaluation …

performing the integrated evaluation of dependability, cost and sustainability. More specifically, the PLDA optimizes the flow …

provide cost-effective service with reasonable amounts of human attention. Dependability for these everyday needs arises from … matching dependability levels to actual needs, achieving reasonably low failure rates at reasonable cost, providing …-detailed information. We will identify research challenges that arise from the need for everyday dependability and give examples of current …

between dependability, quality and customer satisfaction (RQ1) within the context of information service sector. Literature … looking at the interrelationship between the dependability and quality (RQ2a), and their further impact on customer … existing literature. This thesis also attempts to investigate the relative significance of dependability and quality in both B2 …