Dietrich, Timo; Trischler, Jakob; Schuster, Lisa; … - In: Journal of Service Theory and Practice 27 (2017) 3, pp. 663-688
consumers differs from existing user involvement processes with the purpose of developing a co-design framework. Design … user involvement and co-design literature, the authors propose a six-step co-design framework. The six steps comprise … resourcing, planning, recruiting, sensitizing, facilitation and evaluation. Research limitations/implications The co-design …