In a globalized world, small- and medium-sized manufacturing enterprises (manufacturing SME) face the challenge of keeping up with global competition. Although AI is ascribed the potential to fundamentally change entire markets, industries, and general business activities, the question remains...

Purpose This paper aims to outline why design thinking is an engaging process and provide a methodical framework to approach complex, multi-disciplinary problems in ways that consistently yield solutions that are successful and often creative in unpredictable ways. It is a framework for thinking...