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~person:"Grönroos, Christian"
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Search: subject:"Dienstleistungsbetrieb"
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Dienstleistungsbetrieb
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Beziehungsmanagement
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Kundenmanagement
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Management
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Dienstleistung
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Dienstleistungsmanagement
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Grönroos, Christian
Bruhn, Manfred
52
Corsten, Hans
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Fitzsimmons, James A.
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Stuhlmann, Stephan
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Fitzsimmons, Mona J.
10
Heskett, James L.
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Gössinger, Ralf
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Ahlert, Dieter
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Bullinger, Hans-Jörg
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Kaiser, Ulrich
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Luczak, Holger
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Normann, Richard
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Vikas, Kurt
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Falk, Martin
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Fend, Lars
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Hadwich, Karsten
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Hofmann, Jürgen
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Kaiser, Stephan
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Seim, Katja
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Stauss, Bernd
5
Ahlert, Martin
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Backhaus, Christof
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Borchert, Margret
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Diller, Hermann
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Dresch, Kai-Michael
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Evanschitzky, Heiner
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Fließ, Sabine
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Gotsch, Matthias
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Grewe, Till
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Hermann, Sibylle
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Holtbrügge, Dirk
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Lasshof, Britta
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Meffert, Heribert
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Meister, Holger
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Meister, Ulla
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Michaelis, Manuel
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Pepels, Werner
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Richter, Magnus
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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1
Service management and marketing : managing the service profit logic
Grönroos, Christian
-
2015
-
Fourth edition
Persistent link: https://www.econbiz.de/10013546911
Saved in:
2
Service management and marketing : customer management in service competition
Grönroos, Christian
-
2007
-
3. ed.
Persistent link: https://www.econbiz.de/10004877761
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3
Service management and marketing : customer management in service competition
Grönroos, Christian
-
2006
-
3. ed.
Persistent link: https://www.econbiz.de/10003365020
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4
Service management and marketing : a customer relationship management approach
Grönroos, Christian
-
2000
-
2. ed
Persistent link: https://www.econbiz.de/10001468264
Saved in:
5
Service management and marketing : a customer relationship management approach
Grönroos, Christian
-
2. ed.
Persistent link: https://www.econbiz.de/10004594745
Saved in:
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