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~isPartOf:"International journal of services technology and management"
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Search: subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
8
Service management
8
Business services
3
Unternehmensdienstleistung
3
Betriebliche Wertschöpfung
2
Dienstleistungsinnovation
2
Dienstleistungssektor
2
Service industry
2
Service innovation
2
Value creation
2
Agent-based modeling
1
Agentenbasierte Modellierung
1
Arbeitskräfte
1
Behaviour
1
Beziehungsmarketing
1
China
1
Compliance management
1
Compliance-Management
1
Controlling
1
Dienstleistungsqualität
1
Enterprise architecture
1
IT service provider
1
IT-Dienstleister
1
Industrie
1
Innovation management
1
Innovationsmanagement
1
Management control
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Manufacturing industries
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Netzplantechnik
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New product development
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Papierindustrie
1
Preismanagement
1
Pricing strategy
1
Produktentwicklung
1
Project network techniques
1
Pulp and paper industry
1
Relationship marketing
1
Schweden
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Service quality
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Sweden
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Article
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English
8
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Aas, Tor Helge
1
Bei, Yijun
1
Birkhofer, Herbert
1
Brehmer, Per-Olof
1
Davidsson, Nina
1
Dörsam, Edgar
1
Edvardsson, Bo
1
Gudergan, Siegfried
1
Gustafsson, Anders
1
Herington, Carmel
1
Johnson, Lester W.
1
Kindström, Daniel
1
Kowalkowski, Christian
1
Lings, Ian
1
Liu, Shunzhong
1
Panshef, Veselin Vasilef
1
Sakao, Tomohiko
1
Wang, Jianyue
1
Witell, Lars
1
Zhen, Lin
1
Zheng, Xiaolin
1
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Published in...
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International journal of services technology and management
SpringerLink / Bücher
48
Journal of service management
32
International journal of hospitality management
29
Forum Dienstleistungsmanagement
28
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
International journal of services and operations management
13
Springer eBook Collection
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Wissenschaft & Praxis
9
Research
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Journal of business research : JBR
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Manufacturing & service operations management : M & SOM
6
Schriftenreihe innovatives Dienstleistungsmanagement
6
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ECONIS (ZBW)
8
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1
Rule-based service charging method for composite services
Zheng, Xiaolin
;
Zhen, Lin
;
Wang, Jianyue
;
Bei, Yijun
- In:
International journal of services technology and management
16
(
2011
)
3/4
,
pp. 337-355
Persistent link: https://www.econbiz.de/10009487565
Saved in:
2
Management control of service innovation activities : an exploratory investigation of best practice
Aas, Tor Helge
- In:
International journal of services technology and management
16
(
2011
)
3/4
,
pp. 318-336
Persistent link: https://www.econbiz.de/10009487566
Saved in:
3
The relationship-service-profit chain: conceptual framework and propositions
Herington, Carmel
;
Johnson, Lester W.
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 144-162
Persistent link: https://www.econbiz.de/10003997667
Saved in:
4
Service employee behaviour: the role of compliance and risk taking
Gudergan, Siegfried
;
Lings, Ian
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 208-216
Persistent link: https://www.econbiz.de/10003997672
Saved in:
5
Value-chain-oriented service development by means of a "two-channel service model"
Panshef, Veselin Vasilef
;
Dörsam, Edgar
;
Sakao, Tomohiko
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 4-23
Persistent link: https://www.econbiz.de/10003848959
Saved in:
6
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
7
Managing industrial service offerings : requirements on content and processes
Kowalkowski, Christian
;
Brehmer, Per-Olof
;
Kindström, …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 42-63
Persistent link: https://www.econbiz.de/10003848964
Saved in:
8
Special issue: Service management in China
Liu, Shunzhong
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003855465
Saved in:
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