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~subject:"Service quality"
~isPartOf:"International journal of contemporary hospitality management"
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Search: subject:"Dienstleistungssektor"
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Service quality
Dienstleistungssektor
17
Service industry
17
Dienstleistungsqualität
10
Services
6
Customer satisfaction
5
Innovation
5
Kundenzufriedenheit
5
Arbeitsverhalten
4
Arbeitszufriedenheit
4
Beziehungsmarketing
4
Consumer behaviour
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Creativity
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Customer service
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Dienstleistung
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Job satisfaction
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Konsumentenverhalten
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Kreativität
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Kundenservice
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Relationship marketing
4
Work behaviour
4
Airline
3
Arbeitskräfte
3
Emotion
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Fluggesellschaft
3
Hospital
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Hospitality
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Innovation management
3
Innovationsmanagement
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Krankenhaus
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Service innovation
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Stress
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Arbeitsgruppe
2
Dienstleistungsinnovation
2
Dienstleistungsmarketing
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2
Hospitality industry
2
Leistungsmotivation
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Bai, Billy
1
Bilgihan, Anil
1
Bujisic, Milos
1
Chen, Li-Cheng
1
Chen, Yuanyi
1
Gummesson, Evert
1
Hon, Alice H. Y.
1
Huang, Emily Guohua
1
Hyun, Sunghyup Sean
1
Høgevold, Nils
1
Kuo, Chun-Min
1
Lai, John
1
Lee, Kwang-Ho
1
Li, Minglong
1
Li, Yingli
1
Lui, Steven S.
1
Luu Trong Tuan
1
Lyu, Yijing
1
Mattila, Anna
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Qian, David
1
Qiu, Hailian
1
Svensson, Göran
1
Tai, Yang-Fei
1
Tseng, Chin-Yao
1
Wang, Jen Chun
1
Wang, Ning
1
Wang, Yi-Chieh
1
Wu, Luorong
1
Yang, Mingjun
1
Zhu, Hong
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International journal of contemporary hospitality management
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
10
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1
The black sheep in hospitality organizations : how and when coworker service sabotage hinders employee service creativity
Lyu, Yijing
;
Zhu, Hong
;
Huang, Emily Guohua
;
Chen, Yuanyi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 312-328
Persistent link: https://www.econbiz.de/10014483427
Saved in:
2
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
3
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
4
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
5
An extended model of employees' service innovation behavior in the airline industry
Lee, Kwang-Ho
;
Hyun, Sunghyup Sean
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1622-1648
Persistent link: https://www.econbiz.de/10011613961
Saved in:
6
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
7
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
8
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
9
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
10
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
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