This study explores the integration of digitalization and circular economy (CE) principles within the maritime industry through a theoretical analysis, proposing a framework that aligns business models with Sustainable Development Goals (SDGs) and net-zero objectives. By investigating how...

This study aims to determine the influence of digital touchpoint usage experience, specifically through the myIndiHome application, on customer loyalty, with digital engagement and customer satisfaction as mediating variables. The study used a quantitative method to survey 385 active IndiHome...

Customer relationship management (CRM) has become a critical strategy for higher education institutions (HEIs) to enhance student engagement, institutional efficiency, and digital transformation. Despite its growing adoption, the evolution of CRM research in HEIs, including key contributors,...

This research examines the proposition that enhancing sustainable innovation can be particularly effective when the focus is on strategy, machine learning, and digitalization. The study specifically targets the complex interactions among strategic alignment (SA), sustainability-oriented...

This research expands and updates a previous analysis of social entrepreneurship, incorporating the academic literature published between 2017 and 2024. Using the Web of Science database and Latent Semantic Analysis (LSA) technique, 1262 articles were analyzed, organized into three time periods...

The context for the study reported here is the Australian local government sector, specifically rural and regional councils that operate in isolated and remote areas with limited staffing and resources. Within this sector, 4IR technologies are transforming service delivery, jobs, and skill...

The digital maturity of Human Resource Management (HRM) is a critical determinant of organisational success in today's digital age. This paper aims to contribute to the limited literature on the "digital maturity" of HRM by identifying emerging themes and success factors of HRM in the digital...

The advancement of digital technologies has become a transformative driver of economic development. Digitalisation is central to the global economy, enhances productivity, drives innovation, and promotes inclusive growth. Despite this potential, South Africa faces persistent challenges such as...