The increasing volume of digital trades inevitably generates more disputes. An efficient online dispute resolution …

Alternative dispute resolution procedures such as arbitration and mediation are the most common methods for resolving … prior to binding dispute resolution can produce the best results in terms of cost (monetary and "uncertainty" costs) and …

of the quality outcomes. Traditionally, the dispute would then have to be mediated by the platform's dispute team, which … is often viewed to be unhelpful or biased. However, there are emerging platforms that promise to resolve the dispute with … a novel tribunal system and relegate dispute resolution to individual platform users through a voting mechanism. We are …