Defining negotiation and its components -- Personality -- Conflict -- Negotiation style -- Key negotiating temperaments -- Communicating in negotiation -- A note on cultural and gender differences -- Interests and goals in negotiation -- Understanding the importance of perception in negotiation...

There are several different ways that third parties can effectively intervene to achieve resolution of workplace conflicts. Sometimes, when two parties are locked in a head-to-head conflict, things spin out of control and only a neutral third party can unwind the issues to find a solution....