Casadesús, Martí; Albertí, Marta; Mendez, Empar - In: The TQM Magazine 17 (2005) 6, pp. 546-557
Purpose – The purpose of this paper is to present the Gironacel ® project. The aim of this tool is to make it easier for companies to implement ISO 9001:2000 standard in a very practical and non‐interruptive way. Design/methodology/approach – By means of creating a fictitious virtual...