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Search: subject:"Double deviation"
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Beschwerdemanagement
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14
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double deviation
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online
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perceived justice
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ECONIS (ZBW)
18
RePEc
2
Showing
1
-
10
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20
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date (oldest first)
1
The attenuation effects of time and "sensemaking" surveys on customer revenge
Grégoire, Yany
;
Khamitov, Mansur
;
Carrillat, François A.
- In:
Journal of the Academy of Marketing Science
53
(
2025
)
1
,
pp. 172-196
Persistent link: https://www.econbiz.de/10015192994
Saved in:
2
Does prior trust work as a buffer? : examining the impact of perceived betrayal on customer responses to a
double
deviation
Behi, Azza Temessek
;
Ben Dahmane Mouelhi, Norchène
; …
- In:
EuroMed journal of business
19
(
2024
)
1
,
pp. 138-153
Persistent link: https://www.econbiz.de/10014556504
Saved in:
3
Strategies for effective crisis management: A service-oriented perspective : Summary and abstracts of the cumulative dissertation
Voigt, Sarah
-
2021
Persistent link: https://www.econbiz.de/10012887887
Saved in:
4
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
5
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
6
An investigation of customers' recovery expectations after service failure : evidence from e-commerce settings at different stages of maturity
Azemi, Yllka
;
Kini, Ranjan
- In:
Journal of international consumer marketing
34
(
2022
)
5
,
pp. 537-551
Persistent link: https://www.econbiz.de/10013465897
Saved in:
7
The burden of
double
deviation
in services : a systematic review and research agenda
Suresh, Priyanka
;
Chawla, Vaibhav
- In:
International journal of consumer studies
46
(
2022
)
5
,
pp. 1919-1941
Persistent link: https://www.econbiz.de/10013412016
Saved in:
8
Why service recovery fails? : examining the roles of restaurant type and failure severity in
double
deviation
with justice theory
Zou, Suiwen
;
Migacz, Steven J.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 169-181
Persistent link: https://www.econbiz.de/10013256787
Saved in:
9
Does love become hate or forgiveness after a
double
deviation
? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
10
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
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